Privacy policy

Privacy Policy

Zenithal Ltd, trading as Zenithal Cosmetics ("Zenithal Cosmetics", "we", "our", or "us"), operates this website and online store, including all related information, content, features, tools, products and services (the "Services"), to provide you with an online shopping experience.

Our website is powered by Shopify, which enables us to provide our Services. This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit our website, create an account, place an order, contact us or otherwise use our Services.

If there is any conflict between our Terms and Conditions and this Privacy Policy regarding your personal information, this Privacy Policy will prevail.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

"Personal information" means information that identifies you or could reasonably identify you. It does not include anonymous or fully de-identified information.

Depending on how you interact with our Services, we may collect:

- Name
- Billing address
- Delivery address
- Telephone number
- Email address
- Payment information (processed securely through our payment providers)
- Account login details
- Purchase history
- Wishlist and basket information
- Communications with our customer service team
- Device information including IP address, browser type and device identifiers
- Website usage information, including pages visited and interactions with our website

How We Collect Your Information

We collect information:

- Directly from you when you place an order, create an account or contact us.
- Automatically through cookies and similar technologies when you use our website.
- From Shopify and other service providers who process information on our behalf.
- From trusted partners where legally permitted.

How We Use Your Personal Information

We use your personal information to:

Process your orders

Including:

- processing payments
- arranging delivery
- managing returns and refunds
- providing order updates

Manage your account

Including:

- creating and maintaining your customer account
- remembering your preferences
- improving your shopping experience

Customer Support

To:

- respond to enquiries
- resolve complaints
- communicate regarding your orders

Marketing

Where you have consented (or where otherwise permitted by law), we may send you:

- promotional emails
- special offers
- product launches
- newsletters

You may unsubscribe at any time using the link in our emails.

We may also display relevant advertising through platforms such as Meta (Facebook and Instagram) and Google.

Website Improvement

We analyse website performance and customer behaviour to improve:

- our products
- our website
- customer experience

Security & Fraud Prevention

We use your information to:

- detect fraudulent activity
- secure customer accounts
- protect our business
- comply with legal obligations

Sharing Your Information

We may share your information with:

- Shopify (our ecommerce platform)
- Payment providers
- Delivery companies
- IT service providers
- Marketing providers
- Analytics providers
- Professional advisers
- Government authorities where required by law

We never sell your personal information.

Shopify

Our online store is hosted by Shopify.

When you use our website, certain information is processed by Shopify to operate and improve the Services.

You can read Shopify's Privacy Policy here:

https://privacy.shopify.com/

Children's Privacy

Our Services are not intended for children under the age of 16.

We do not knowingly collect personal information from children.

Data Security

We use appropriate technical and organisational measures to protect your personal information.

However, no method of transmission over the internet is completely secure and we cannot guarantee absolute security.

Data Retention

We retain your personal information only for as long as necessary to:

- fulfil your orders
- comply with legal obligations
- resolve disputes
- enforce our agreements

Your Rights

If you are located in the UK or European Economic Area, you may have the right to:

- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Restrict processing
- Object to processing
- Withdraw consent where applicable
- Request a copy of your data (data portability)

To exercise any of these rights, please contact us.

Cookies

Our website uses cookies and similar technologies to:

- operate the website
- remember your preferences
- analyse website traffic
- improve your shopping experience
- support advertising where permitted

You can manage your cookie preferences through your browser settings or our cookie banner.

International Transfers

Some of our service providers may process your information outside the United Kingdom or European Economic Area.

Where this occurs, we ensure appropriate safeguards are in place, including approved contractual clauses where required by law.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or wish to exercise your data protection rights, please contact:

Zenithal Ltd
Trading as Zenithal Cosmetics

Email: info@zenithalcosmetics.co.uk

Company Number: 16813404

For UK residents, you also have the right to lodge a complaint with the Information Commissioner's Office (ICO):

https://ico.org.uk/