Terms of service

Terms & Conditions

These Terms and Conditions apply to your use of the Zenithal Cosmetics website and to any purchases made from us.

Please read these Terms carefully before using our website or placing an order.

1. Introduction

This website is operated by Zenithal Ltd, trading as Zenithal Cosmetics (“Zenithal Cosmetics”, “we”, “us”, or “our”).

By using our website, creating an account, or placing an order, you agree to be bound by these Terms and Conditions.

If you do not agree to these Terms, you should not use our website or purchase products from us.

2. Contact Details

You can contact us by email at:

info@zenithalcosmetics.co.uk

3. Use of Our Website

You may use our website for lawful, personal and non-commercial purposes only.

You must not:

- misuse our website
- attempt to gain unauthorised access to our systems
- copy, reproduce or commercially exploit our content without permission
- use the website in a way that breaches any law or regulation
- submit false, misleading, offensive or unlawful content

We may suspend or restrict access to our website if we believe these Terms have been breached.

4. Website Content

We take reasonable care to ensure that information on our website is accurate and up to date.

However, we do not guarantee that all content will always be complete, accurate or error-free.

Product images are for illustrative purposes only. We make every effort to display product colours accurately, but we cannot guarantee that your device will display colours correctly.

5. Product Information

Our products are cosmetic products and are not intended to diagnose, treat, cure or prevent any medical condition.

You are responsible for checking that a product is suitable for your skin type, allergies and intended use.

Always read the product label, ingredients and usage instructions before use.

If you have a medical condition, allergy, sensitivity, or are unsure whether a product is suitable for you, you should seek professional advice before using it.

6. Orders

When you place an order, you will receive an email confirming that we have received it.

This does not mean that your order has been accepted.

A contract between you and Zenithal Ltd is formed only when we confirm that your order has been accepted or dispatched.

We reserve the right to refuse, cancel or limit any order, including where:

- a product is unavailable
- there is an error in the price or product description
- payment cannot be authorised
- we suspect fraud, misuse or resale activity
- the order breaches these Terms

If we cancel an order after payment has been taken, we will refund the amount paid.

7. Pricing and Payment

Prices are shown in GBP (£).

Delivery charges will be shown before checkout.

We may change prices at any time, but changes will not affect orders already accepted.

Payment must be made using one of the payment methods available at checkout.

8. Delivery

We aim to dispatch and deliver orders within the timeframe stated on our website.

Delivery times are estimates and are not guaranteed.

We are not responsible for delays caused by events outside our control, including courier delays, weather disruption, customs issues or technical problems.

Products become your responsibility once delivered to the address provided by you.

9. Returns and Cancellations

You may have the right to cancel your order within 14 days of receiving it.

However, due to hygiene and health protection reasons, we cannot accept returns of cosmetic products that have been opened, used, unsealed or tampered with, unless they are faulty.

To request a return, please contact:

info@zenithalcosmetics.co.uk

Returned items must be sent back in their original condition and sealed packaging.

For more details, please refer to our Returns Policy.

10. Faulty or Damaged Products

If your product arrives faulty, damaged or incorrect, please contact us as soon as possible at:

info@zenithalcosmetics.co.uk

Please include your order number, details of the issue and photographs where possible.

Nothing in these Terms affects your statutory consumer rights.

11. Promotions and Discount Codes

Promotions, offers and discount codes are subject to availability and may be withdrawn or changed at any time.

Discount codes:

- cannot usually be combined unless stated
- may apply only to selected products
- may have expiry dates
- have no cash value
- may be limited to one use per customer

We reserve the right to cancel or refuse any promotion where we suspect fraud, misuse or error.

12. Reviews and User Content

If you submit reviews, images, feedback or other content to us or tag Zenithal Cosmetics on social media, you confirm that:

- the content is your own
- the content is accurate and lawful
- the content does not infringe anyone else’s rights
- we may use, share, reproduce or display that content for marketing, website and business purposes

We may remove or refuse to publish user content at our discretion.

13. Intellectual Property

All website content, including text, images, branding, logos, graphics, product names, designs and layout, belongs to Zenithal Ltd or its licensors.

You may not copy, reproduce, modify, publish, distribute or commercially use our content without prior written permission.

14. Accounts

If you create an account, you must provide accurate and complete information.

You are responsible for keeping your login details confidential.

You must notify us immediately if you believe your account has been accessed without permission.

We may suspend or close accounts where we believe these Terms have been breached.

15. Privacy

We process personal information in accordance with our Privacy Policy.

By using our website, you understand that your personal information will be handled as described in that policy.

16. Third-Party Links

Our website may include links to third-party websites.

We are not responsible for the content, privacy practices or security of third-party websites.

17. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

We are not liable for:

- business losses
- loss of profit
- loss of data
- indirect or consequential loss
- misuse of products
- failure to follow product instructions

Our products are supplied for personal, domestic use only and not for commercial resale.

18. Events Outside Our Control

We are not responsible for failure or delay caused by events outside our reasonable control.

This may include courier delays, strikes, natural events, technical failures, supply shortages, government restrictions or other circumstances beyond our control.

19. Changes to These Terms

We may update these Terms from time to time.

The latest version will be posted on our website.

Your continued use of the website after changes are published means you accept the updated Terms.

20. Governing Law

These Terms are governed by the laws of England and Wales.

If you live in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

21. Company Information

Zenithal Ltd
Trading as Zenithal Cosmetics

Email: info@zenithalcosmetics.co.uk

Registered Office: 77 North Road RH10 1SB 

Company Number: 16813404